Products
What surfaces work best with the Home Roller?
It is designed for upholstery, bedding, rugs, fabric car seats, and clothing laid flat. Always test a small hidden area first, especially on delicate or loosely woven fabrics.
Does the Home Roller need refills?
No. It uses a reusable fabric-cleaning surface and a built-in chamber instead of disposable sticky sheets.
Can I use the Grooming Mitt on cats and dogs?
Yes, it is intended for gentle grooming of cats and dogs with many common coat lengths. Introduce it slowly, brush in the direction of hair growth, and stop if your pet shows discomfort or skin irritation.
Orders and shipping
Where do you ship?
We currently serve customers in the United States.
Will all items arrive together?
Not always. We work with specialized fulfillment partners, so multi-item orders may arrive in separate packages. You will receive tracking information as each package ships.
How can I track my order?
We email tracking details as soon as they are available. Tracking can take up to 48 hours to show its first update.
Returns and support
What is your return window?
You may request a return within 30 days after delivery. Items must meet the conditions in our Refund Policy.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and make it right when the claim is approved.
How do I contact Furmeno?
Use our Contact page or email furmeno.shop@gmail.com. We aim to respond within two business days.